FAQ’s

Frequently Asked Questions

Can anyone buy a vehicle?

Yes, anyone can buy a vehicle from us (both private individuals and companies).

How can I buy a vehicle?

You can buy a vehicle either through immediate purchase by paying the Buy it Now price listed on the website and the vehicle is delivered to you or by attentding to our physical auctions.

***Please note
that only professional car dealers and traders are approved to buy through our auction.

What is the difference between Auction and Buy It now Price?

There are 2 ways to purchase a vehicle:

      • Auctions – available exclusively to relevant companies and car traders. The cars listed on the website will be sold by auction if are not sold online for the Buy it Now price within 3 weeks since was posted on the website. Zoom Trading provides the ability to make bids by coming to our phisical auction after you get pre-aproved by registering your company on dealer registration page. So if you win at the auction we would organize the purchase process from the warehouse in Spain.
      • Buy it Now Price – available for all customers (private individuals or companies). Zoom Trading provides the opportunity to purchase a car without going to auction by paying a fixed price (Buy it now Price) and have the car delivered to your location.

How does the purchase process work for private buyers?

You can find more about the purchase process on How to Buy page.

What does repossessions cars means?

Repossessions occur when vehicle owners have failed to keep up with their monthly payments on hire purchase contracts or car loan/lease.

Does a repossessed vehicle have any outstanding debts?

There are no outstanding payments or debts on the vehicles at the time of purchase. The finances have been settled before the vehicles were put up for sale.

What is the final price that I have to pay for a vehicle?

If you choose to make an immediate purchase the final price is the Buy it Now price which is listed on the website.
Aside this you will have to pay the delivery charge.

Has the vehicle been in an accident?

Most of the vehicles we offer for sale are not involved in accidents. However if a vehicle has any damage, we are making a picture and post it on the website.
So you must check the vehicle listing page and description as we are writing there all the info related to possible accidents or damages.

What warranty do you offer with the vehicle?

All vehicles comes with 1 Year Warranty or the remaining warranty from the manufacturer (if applicable).

Does your vehicles come with any documents?

All our vehicles will come with Registration Certificate, Invoice (Bill of sale), Service history, Warranty, Certificate of Conformity, Insurance Policy (valid for 1 month) and valid PTI certificate (Periodical Technical Inspection).

Do I get license number plates?

We will provide temporary number plates valid for 1 Month. You will then have to register the vehicle in your country in order to get local number plates.

If no service book available, can I get a service history?

If there is no service book available, you can request a service history, again, upon availability. We do not provide additional stamps or modifications in the service books.

When will I receive my car documents?

To ensure that the sale will be completed correctly, the documents will be provided along with the vehicle upon delivery.

How and when do I pay for the vehicle?

Once you have submited an order or you won the auction, the vehicle is assigned to you and you have 2 business days to make the payment. The payment must be confirmed within 2 business days by sending the SWIFT confirmation from your bank.

How can I know when you have received my payment?

You will receive an email from us as soon as your payment has been confirmed.

Do you accept cash payments?

We do not accept cash payments. We only accept payments coming from a bank account.

What is a COC?

Certificate of Conformity (COC) is a document that declares that your vehicle conforms to EC standards and is allowed free movement within the European Union. The COC must include exactly what is set by EU regulation (Amendment IX, Regulation 92/53).

Do you export your vehicles outside the European Union?

Yes, we do export vehicles outside European Union. We’ll help you with the relevant documentation. Contact us for more information.

I have a problem with my car what should I do?

If you have any technical problems that occurs within 1 year since the purchase of vehicle, you must submit a document from an official workshop or dealer which describes the technical damage along with the proforma invoice for the repairs.
We will pay for repairing the vehicle within 48 hours since receiving the proforma invoice.

Can anyone attend to your auction?

Our auctions are available only for professional car dealers and not for private individuals. They must be represented by persons that are authorised to conclude legally binding contracts in accordance with the legislation in effect.

How do I register for the auction?

In order to register your company for the auction, you will need to complete the registration form.

How can I prove my activity as a car trader or dealer?

During the registration, we will ask you to prove you are a professional car trader or dealer. The easiest way to do this is by supplying your NACE codes. You can find them on your company registration documents.

If the NACE codes related with car-trading (45.11, 50.10…) are not mentioned on your company registration documents, your access to our auction will be blocked.

Can I drive away with the vehicle on the same day as the purchase?

Yes, this is possible only for the vehicles purchased through our auctions.

Does the listed price including the VAT?

Yes, the price listed on our website includes VAT.

Do I need to pay the VAT again in my country?

VAT is paid in the country of origin of the vehicle and does not have to be paid again in your country if you reside within European Union.
If you live outside European Union, we will reimburse the VAT and then you will have to pay the VAT in your country.

How can I order transport?

You can order a transport either by submitting the order form on the vehicle listing page or by email.

Can I view and test drive the vehicle?

You can view, test drive and buy a vehicle either by attending one of our auctions or by using our delivery procedure and taking advantage of our 5 Days Return Policy.

***Please note: We organize a monthly auction – the only way to view/test drive the vehicle before the auction is by having it delivered.

Can I cancel my purchase?

After you have submitted an order, you cannot cancel it. So the payment must be made.
If you refuse to pay then you will violate a legal contract. Aside from initiating a foreclosure process by using this agreement in court, you will be blocked from buying from our company.

***Please note that you will only be able to cancel the transaction at the point of delivery/handover and receive a full refund (Cancellation is also available during the 5 Days Trial period).

If I want to return the vehicle after delivery do I have to pay any fee?

You do not have to pay any fee if you return the vehicle within 5 days since it was delivered.
We will take care of taking the vehicle from your possession and will refund your payment in full.

Can I do a car exchange and pay the difference?

We do not accept vehicles exchange, because we deal only with repossessed vehicles.

Do you offer any finance plan for your vehicles?

Unfortunately, we do not offer finance. No monthly payments accepted.
So you will have to get finance yourself and pay for the vehicle in full.

Can I reserve a vehicle online?

If you do want to reserve a vehicle then you will be required to secure a refundable deposit (usually 50% of the price).
If no deposit is provided then the vehicle is sold on a first come first served basis.

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If you have other questions feel free to contact us either by phone or by email.

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